Shipping & Delivery

Welcome to Lyricstshirt. We take immense pride in providing high-quality Pet Collars and Pet Feeding & Watering Supplies to pet owners across the United States. We understand that when you order for your furry friends, timely and reliable delivery is of the utmost importance. This Shipping Policy outlines our commitment to transparent, efficient, and professional logistics management from our facility in North Carolina to your doorstep.

1. Shipping Region & Logistics Partners

Currently, Lyricstshirt exclusively serves customers within the United States. To maintain the integrity of our specialized pet products, we partner with the most reputable carriers in the industry to ensure every package is handled with care. Our primary delivery services include:

• USPS (United States Postal Service): Primarily used for standard residential deliveries and PO Boxes.
• UPS (United Parcel Service): Utilized for larger shipments of feeding and watering supplies.
• FedEx: Employed for rapid transit and high-priority regional deliveries.

2. Shipping Costs & Flat Rate Pricing

We strive to keep our pricing straightforward. There are no hidden fees or weight-based surcharges for domestic shipping. We offer a competitive flat-rate shipping fee for every order, regardless of the quantity of items purchased.

Shipping Area	Service Level	Flat Rate Cost
United States (All States)	Standard Insured Shipping	$6.99

3. Detailed Delivery Timeline

The total time from placing your order to the moment the package arrives is divided into two phases: Handling Time and Transit Time. Please note our strict cut-off times to help manage your expectations.

A. Order Cut-Off Time

Our daily operations follow a standard schedule. Orders placed before the cut-off time will begin processing within the same business cycle.

• Order Cut-off: 5:00 PM (EST)
• Operating Days: Monday – Friday

B. Handling & Processing (1 – 2 Days)

During the handling phase, our team at the Ocean Isle Beach facility performs quality checks on your pet collars and ensures that feeding supplies are packed securely to prevent breakage. This phase occurs Monday through Friday.

C. Transit Time (2 – 6 Days)

Once the carrier (USPS, UPS, or FedEx) picks up your order, the transit time begins. This is the time the package is in motion within the domestic postal network.

Order Process Phase	Duration	Business Days
Order Handling	1 – 2 Days	Mon – Fri
Carrier Transit	2 – 6 Days	Mon – Fri
Total Delivery Estimate	3 – 8 Business Days

4. Order Tracking Procedures

Transparency is a core value at Lyricstshirt. As soon as your order is dispatched, an automated shipping confirmation email will be sent to the address provided at checkout. This email includes:

• The specific carrier used (USPS, UPS, or FedEx).
• A unique tracking number.
• A direct link to monitor the progress of your shipment.

Please allow 24 hours for the tracking status to update on the carrier’s portal, as there is often a delay between the physical scan and the digital update.

5. Shipping Address Responsibilities

Customers are responsible for ensuring that the shipping address entered during checkout is 100% accurate. We ship to the exact address provided. Lyricstshirt cannot be held liable for packages delivered to an incorrect address if that address was what was submitted at the time of purchase. If you realize there is an error in your address, contact us at support@lyricstshirt.com immediately. We will attempt to correct the address if the order has not yet been processed, but once the 1-2 day handling period has begun, changes may not be possible.

6. Delivery Issues & Lost Packages

While we trust our carriers, occasionally disruptions occur. If your tracking information states that your package was “Delivered” but you cannot locate it, please perform the following steps:

• Verify the shipping address on your order confirmation.
• Look for a notice of attempted delivery.
• Check with neighbors or household members.
• Contact the local post office or carrier facility.

If the package remains missing after 3 business days from the “Delivered” status, please contact our support team. For items damaged during transit, please provide clear photographic evidence within 48 hours of receipt so we can initiate a claim and send a replacement.

7. Cancellations During Shipping

If you wish to cancel an order, please do so within the first few hours of placement. Once an order has entered the “Handling” phase or has been handed over to the carrier, we can no longer cancel the shipment. In such cases, you must follow our Return Policy once the item arrives.

8. Contact & Support Information

Our dedicated customer service team is here to ensure that your experience with Lyricstshirt is seamless. If you have questions about shipping rates, delivery times, or specific product handling, please reach out to us during our business hours.

Thank you for choosing Lyricstshirt for your pet supply needs. We appreciate your business and your trust.